Easy Returns

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

Standard Return Window: 30 Days
Most products we sell are eligible for return within 30 days after receipt of your order.

Brand-Specific Return Windows: 14 Days
Certain brands offer a shorter 14-day return window from the date of receipt. These brands include:

Baileigh
Bianco

How to Return an Item

If you decide you want to return an item for any reason within the applicable return window (14 or 30 days, depending on the brand), please email us at sales@toolreserve.co.uk with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

Return Conditions:
In order to receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution center in a new and unused condition and must contain all original packaging and accessories. The item must not show any sign of being previously fitted.

If items are returned with visual signs of wear and installation or have any issues, the item(s) will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at sales@toolreserve.co.uk with your order number and we will assist you. We want to make this process as simple as possible for you.

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@toolreserve.co.uk the same day.

Tool Reserve will pay for shipping defective, damaged, or incorrect merchandise at our cost.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our applicable Return Policy (14 or 30 days depending on brand) and will be subject to return shipping costs.

Other Return Policy Notes

If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.

Products that are specified as certified pre-owned or used are ineligible for a return.

Tool Reserve only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a one-time use or temporary use are not eligible for return under any circumstances. This includes but is not limited to:

Orders intended for use in a trade show or a conference venue.
Orders purchased by promotional companies.
Orders purchased by trade show facilitators.